Who is Aaron Cottrell?

Travelling Englishman interested in technology, startups, travel and music.

Currently: Living in Melbourne, Australia. Working as Head of Product for Zendesk Connect – a proactive messaging tool across email, SMS, mobile push and in-product message.

Previously: In London (UK) working for social data startup PeerIndex.

Background: Computer science and tech – Found a groove working with fast moving product teams. Working on everything from product conception (vision, use cases) to delivery and iteration – obsessing over developing products people love.


  • Zendesk – ‘Beautifully simple’ customer support platform aiming to bring companies closer to their customers. My role: Working on a new aspect of the platform offering, Customer Engagement – bridging customer support, customer experience and marketing to provide tools for companies to serve better end-to-end customer experiences.
  • PeerIndex – A tech-startup looking to understand and connect people on the social web. My role: Originally client liasion and project delivery, then, bringing an API platform product and developer programme to market and finally, helping to find product market-fit for a SaaS audience insights product.
  • Interviewing the Influencers – Podcast series of free form chats with interesting people I pay attention to and that others advocate.
  • Tribewanted – An eco-tourism project like no other, Tribewanted develops sustainable communities across the globe. My role: Project management for a strategy & web platform revamp.
  • OuterArc – Small, innovative, green tech company. My role: Client liasion, business development, project delivery and a bit of tech (web app dev).
  • Nott Cast – Podcast I co-hosted with Ollie Carefull about business, tech & graduate life in Nottingham.

What’s on this site?

This is my personal site. I write about anything that comes to mind – places I visit, music I like, cool products & ideas, business & start-ups and everything in between.

Why have the site?

Ah, the why, good question. Well, I realised that I love writing and I love sharing things, especially when someone, even if it’s just one person, gets some value from it.

The site also serves as my own repository of thoughts and ideas, a constantly evolving digital time capsule that I can look back on in ten years and realise how naïve I was in my 20’s.

Other Internet Appearances