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Who is Aaron Cottrell?

Travelling Englishman interested in technology, startups, travel and music.

Currently:

  • Working as Head of Product for Zendesk Connect – a proactive messaging tool across email, SMS, mobile push and in-product message.
  • Living in Melbourne, Australia.

Previously:

  • Working for social data startup PeerIndex in London, UK.

Background:

  • Computer science and tech – Found a groove working with fast moving product teams. Working on everything from product conception (vision, use cases) to delivery and iteration – obsessing over developing products people love.

Portfolio

  • Zendesk – ‘Beautifully simple’ customer support platform aiming to bring companies closer to their customers. My role: Working on a new aspect of the platform offering, Customer Engagement – bridging customer support, customer experience and marketing to provide tools for companies to serve better end-to-end customer experiences.
  • PeerIndex – A tech-startup looking to understand and connect people on the social web. My role: Originally client liasion and project delivery, then, bringing an API platform product and developer programme to market and finally, helping to find product market-fit for a SaaS audience insights product.
  • Interviewing the Influencers – Podcast series of free form chats with interesting people I pay attention to and that others advocate.
  • Tribewanted – An eco-tourism project like no other, Tribewanted develops sustainable communities across the globe. My role: Project management for a strategy & web platform revamp.
  • OuterArc – Small, innovative, green tech company. My role: Client liasion, business development, project delivery and a bit of tech (web app dev).
  • Nott Cast – Podcast I co-hosted with my friend Ollie Carefull about business, tech & graduate life in Nottingham, UK.

Other Internet Appearances

June 2013

October 2011

April 2011

January 2011

October 2010

June 2010

 

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